Retreats Terms and Conditions

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Retreat Terms

By booking on a Life Right Retreat, all participants accept the terms & conditions & accept the risks associated with the course activities. Each attendee must hold valid travel insurance, including covering personal accident and cancellation insurance for the full duration of the retreat.

Life Right UK Limited, known & referred to hereafter as Life Right accepts bookings subject to the following conditions as laid out below.

INTERPRETATION & DEFINITION:

In the agreement unless otherwise specified the following expressions refer to the following meanings.

Booking – The booking made by the client with Life Right & as set out on the booking form.

Booking Form – The booking form produced by Life Right to be completed by the client when & upon making a booking.

Contract – The contract between the client & Life Right under which the services are provided by Life Right to the client.

Client – The person, business or company who makes the booking with Life Right. All individuals to whom the services are provided by Life Right must be of a minimum age of 21 years. Under special agreement Life Right may consider offering a retreat place to a person under the age of 21, however this would only be the case with a written acceptance by Life Right & with special terms & conditions attached, the guest must agree to comply with any & all special conditions & this will include being accompanied by an appropriate adult who assumes full responsibility for the minor.

Payment – The total fee will be due for payment strictly 6 full weeks in advance of the retreat / course commencement date.

Fee – The amount payable to Life Right under the contract.

Deposit – A deposit payment of £250.00 per person will be required to reserve each place at the retreat.

Force Majeure / Special Circumstances – Any act, event, omission or accident beyond Life Right’s reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, Covid-19 restriction, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network.

Major Change – A change in the date or over 80% of the content of the service. The exception being under “special circumstances”.

Life Right – Life Right UK Limited

Recordings – Photographs, videos, or any other audio visual recordings taken during the provision of the services.

Wording importing the singular meaning shall include the plural meaning & vice versa.

All wording within the booking conditions is generalized & any reference to any gender includes the other genders.

The headings in these conditions are for convenience only & shall not affect their interpretation.

ACCEPTANCE:

A contract for the services is made between Life Right & the client on the issue of a written confirmation of booking by Life Right.

The contract is subject to these booking conditions which the client has been deemed to have read & fully understood. These booking conditions can only be varied by written agreement between Life Right & the client.

Private 1-2-1 packages are deemed to be accepted by the client as detailed in the final formal proposal previously sent to the client upon receipt of payment from the client.

SERVICES:

The activities & services provided by Life Right to the client under the terms of the contract & service shall be construed accordingly.

BOOKING:

To place a booking with Life Right, a completed booking form is required together with payment authorisation to make charges in accordance with the payment schedule.  If a booking is made by telephone or e-mail, the client shall be deemed to have read & fully understood these conditions & signed the declaration on the booking form. All bookings are provisional & are only confirmed when the deposit payment is received.

Life Right reserves the right to decline any booking at their discretion.

FEE & PAYMENT TERMS:

The fee payable at the time of booking shall include the planning, organizing & delivery of the proposed services.

The full retreat fee is payable six weeks before the commencement of the course unless agreed otherwise on confirmation of booking. In the event that the balance is not paid Life Right will have the discretion to treat the booking as cancelled by the client & to re-sell the retreat place, the fee paid by the client will be retained by Life Right.

In the event that the balance is not paid on time Life Right will have the discretion to treat the booking as cancelled by the client and to re-sell the course place, the fee paid by the client will be retained by Life Right.

Life Right will charge a late payment fee to those guests who do not pay in full within the time frame specified in the payment terms & conditions, the late payment fee will be charged at £50.00 per person.

Should a guest not pay in full within 14 full days in advance of a retreat start date then Life Right will have the right to cancel the reservation without notice or compensation, in this case no refund will be due.

RESPONSIBILITIES OF THE CLIENT:

The fee does not include flights, although the client should only book those flights recommended, or ones that arrive before the start meeting time, or after the completion drop off time to ensure they are there for the transfer and do not miss any part of the retreat.

The client is responsible for their own personal medical needs / requirements, clothing & footwear for the duration of the services unless otherwise agreed in writing with Life Right.

It is the clients responsibility to inform Life Right in writing of any past, present or potential health issues that may make them unsuitable to participate in the services agreed, failure to disclose any such information may result in Life Right terminating the contract & withdrawing the client from the services without refund, notwithstanding conditions of cancelation by Life Right. If a letter of suitability is required from a guests medical professional then this must be sent to Life Right a minimum of 7 days prior to a retreats start date.

It is the sole responsibility of the client to ensure that the balance for the cost of their retreat place is paid in full & on time as per the terms set out by Life Right.

VARIATIONS & AMENDMENTS:

Life Right reserves the right to change any price or other particulars of the services before the contract becomes binding.

If there is a major change, Life Right shall notify the client forthwith, Life Right shall seek to offer the client arrangements as close to the original as it is reasonably possible in the circumstances. If there is any other change other than a major change Life Right is not obliged to inform the client in advance or obliged to pay any compensation.

CANCELLATION BY THE CLIENT:

If the client wishes to cancel the reservation / contract they must advise Life Right in writing as soon as reasonably possible. Any cancellation of the contract will be subject to the following cancellation charges. For the avoidance of doubt the cancellation charges are based on the number of days before the arrival date of the services.

Date of cancellation – Cancellation charge

Less than 8 weeks – 100% of the cost of the retreat will be retained by Life Right
Less than 12 weeks – 50% of the cost of the retreat will be retained by Life Right
More than 12 weeks – deposit will be retained by Life Right

Any refunds are made minus any applicable / relevant bank charges or card payment fees.  An administration fee of £50.00 per client, Bank transfer refunds are made in UK Sterling. Refunds are made minus any third party commissions where applicable.

CANCELLATION BY LIFE RIGHT:

Life Right will always endeavour to fulfil confirmed bookings, however, Life Right do reserve the right to cancel a scheduled retreat date or an individual booking / reservation . If Life Right cancel a booking prior to the commencement of the services the client will be offered an alternative date, or where applicable a full refund of all monies paid by the guest up to that point ( minus credit card charges & third party commission where applicable ) for the specified reservation. *The exception being that: if the cancellation is due to “special circumstances” which are beyond the control of Life Right.

ASSIGNMENT:

The contract may be assigned by the client to a third party subject at all times to conditions.

The client is unable to assign or transfer the contract to a third party without the prior written consent of Life Right, if the client wishes to assign their contract, he or she must give notice in writing providing the full name, address & contact details of the third party. Life Right shall then advise in writing if it consents to the assignment as soon as is reasonably possible. Life Right reserve the right to refuse an assignment to a third party at any time & without reason, If subsequently a client has to cancel due to Life Right refusing the assignment to a third party then the cancellation charges under cancellation by the client shall apply.

Life Right may assign or sub contract to any third party the performance of any of it’s obligations under the contract without consent of the client.

SERVICES:

Life Right reserves the right to alter the content of the services at any time without notice to the client due to certain factors, including, but not limited to the weather, staff, & any physical fitness of the clients.

Any information on / about our services published by Life Right for its literature & web site is designed for illustrative purposes only.

If the client elects not to participate in any of the services being provided, Life Right has no obligation to provide an alternative activity or service & the client will not be entitled to a refund.

If Life Right believes that a clients health & safety is at risk, or a client has failed to disclose any relevant health information in accordance with our terms & conditions, Life Right may at its absolute discretion make decisions affecting the client & where necessary may terminate the contract immediately.

The client must refrain from any illegal act or any conduct physical or verbal which may give offence or cause danger or damage to any person or property. If Life Right or any of its team, venue staff, consultants or agents become aware of any such action then Life Right or any of its team, venue staff consultants or agents may at their absolute discretion have the client immediately removed from any property or facility without refund or compensation. Life Right will have no liability whatsoever to the client under such circumstances.

EXTRA COSTS: costs incurred by guests while at the retreat

All spa & holistic therapies, private 1-2-1 appointments with any of the retreat team health & wellbeing members, will be charged as extras to the cost of the retreat.

Failure of a guest to settle their account (extras) in full prior to departure & as set out by the retreat director will result in the guests credit card being charged for the appropriate amount, in addition an administration fee equal to 15% of the total unpaid bill will be added to the charge.

If a guest has a query / feels that there is a discrepancy with any additional charges then they must make this known to the retreat director by 6.00pm / 18.00 at the latest on the last full day of the retreat either in person or via email. The last full day will be deemed to be the last full retreat day prior to the retreats official departure day.

COMPLAINTS:

If there is a problem during the retreat / services, the client must report it in the first instance to the retreat manager / director so that all efforts may be made to resolve the problem promptly & effectively. In the unlikely event that the problem can not be resolved & the client wishes to make a complaint then the client must notify Life Right in writing within 7 days of the end of the services / retreat. Failure to provide notice of the complaint in accordance with the above will preclude the client from being entitled to take any further action against Life Right.

VENUE:

Accommodation

Life Right venue has accommodation based in private suites.  ‘Room service’ is not offered, although we will empty bins and replace towels during your stay.

The retreat will be deemed to finish as per the schedule.  There is not an option to stay longer.

As we have exclusive use of the resort, there is no need to check out earlier than just before you leave, however we ask your cases are ready for loading 30 minutes before the scheduled departure time of the airport transfer.

LIABILITY:

None of the exclusions & limitations in these conditions are intended to limit any rights the client may have under statute or common law which may not be excluded, nor in any way to exclude or limit liability to the client for personal injury or death resulting from Life Right negligence or that of its employees or agents, or for any liability incurred as a result of fraud or fraudulent misrepresentation by Life Right.

The client understands that attending any activity or service provided by Life Right involves some level of risk. These risks include but are not limited to physical injury or even death. By attending any activity or service provided by Life Right the client agrees to assume these risks & agrees to release & discharge Life Right & its Directors, employees & agents from any & all claims for liability.

Neither Life Right nor any of its Directors, employees or agents will be liable for any loss or damage to any personal property or vehicle belonging to the client during the services.

***It is the sole responsibility of the client to purchase full & adequate medical, personal injury & holiday insurance for the full duration of their stay with Life Right.

All guests must refrain from any illegal act or any conduct unbecoming a retreat guest, conduct or language which may give offence to a team member or guest or any act which may cause damage to property.  If Life Right or any of its staff, consultants or agents become aware of any such act / conduct then Life Right & its agents may, at their absolute discretion, ask the client to leave the premises, property or facility, this will be without refund or compensation to the guest, in these circumstances TURC will have no further responsibility or liability to the guest.

MEDIA:

Life Right reserve the right to take any photos / recordings of the client during the services, & the client accepts that all rights whatsoever arising in the recordings shall be solely owned by Life Right.  If you wish to be omitted from any photographs or videos, you must let the Retreat Director know at the start of the retreat.
The client accepts & agrees that any photos / recordings may be used by Life Right at its absolute discretion in any manner, including but not limited to its web site, promotional material & advertisements.

COPYRIGHT:

Life Right reserves all copyright which may subsist in the products of, or in connection with, the provision of all activities, services or facilities. Life Right reserves the right to take such actions as it deems appropriate or necessary to restrain or prevent infringement of such copyright.

PRIVACY POLICY:

Life Right are committed to protecting & respecting your privacy.

USE OF DATA:

Any personal data that you submit will be retained by Life Right for as long as you use the services & systems provided on the web site. Financial data you submit will not be stored or recorded.

Unless we are obliged or permitted by law to do so, & subject to clause, third party web sites & services your data will not be disclosed to third parties.

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998.

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service & experience whilst using our web site, specifically data may be used by us for the following;

  • Internal record keeping.
  • To help to improve our products & services.
  • To transmit via e-mail details of our products & services which may be of interest to you.
  • Contact for market research purposes, which can include e-mail, telephone, postal mail.

THIRD PARTY WEB SITES & SERVICES:

Life Right may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising & marketing. The providers of such services do not have access to certain personal data provided by users of this web site.

YOUR RIGHT TO WITHHOLD INFORMATION:

You may access certain areas of the web site without providing any data at all, however, to use all services & systems available on the web site you may be required to submit account information or other data.

You may restrict your internet browsers use of cookies.

COOKIES:

Life Right may set & access cookies on your computer to enable us to; estimate our audience size & pattern, store information about your preferences, speed up your searches, recognize you when you return to our site.

A cookie is a small file which resides on your hard drive, & often contains an anonymous unique identifier & is accessible only by the web site that placed it there, not any other sites.

You may delete cookies, however you may lose any information that enables you to access the web site more quickly.

You can choose to enable or disable cookies on your web browser, by default your browser will accept cookies, however this can be altered. For further details consult the help menu of your browser. Disabling cookies may prevent you from using the full range of services available on the web site.

CHANGES TO THIS POLICY:

Life Right reserves the right to change this privacy policy as we deem necessary, or as may be required by law. Any changes will be posted on the web site & you are deemed to have accepted the terms of the policy on your first use of the web site following the change/s.

DATA COLLECTED:

Without limitation, any of the following data may be collected;

Name, date of birth, gender, job title, profession, contact information such as e-mail addresses & telephone numbers, demographic information such as post code, preferences & interests. IP address ( automatically collected ) web browser type & version ( automatically collected ) operating system ( automatically collected ) a list of URL’s starting with a referring site, your activity on this site, & the site you exit to ( automatically collected ) & cookie information ( see above ).

DEFINITIONS & INTERPRETATION ( in this policy the following terms shall have the following meanings )

Web site means the web site that you are currently using www.theultimateretreatcompany.com & any sub domains of this site unless expressly excluded by their own terms & conditions.

User / Users means any third party that accesses the web site & is not employed by TURC & acting in the course of their employment.

System means any on line communications structure that Life Right makes available via the web site either now or in the future. This includes but is not limited to, web based e-mail, message boards, live chat facilities & e-mail links.

Service means collectively any on line facilities, tools, services or information that Life Right makes available via the web site either now or in the future.

Life Right Life Right UK Limited

Data means collectively all information that you submit to the web site, this includes but is not limited to; account details & information submitted using any of our services or systems.

COOKIE means a small text file placed on your computer by Life Right when you visit certain parts of its web site, this allows us to identify returning visitors & to analyze their browsing habits within the web site. Where e-commerce facilities are provided cookies may be used to store your shopping basket.

CONTENT means any text , graphics images, audio, video, software, data compilations, & any other form of information capable of being stored in a computer that appears on or forms part of this web site.

ACCOUNT means collectively the personal information, payment information & credentials used by users to access material & / or any communications systems on the web site.

Special Circumstances:

Force Majeure / Special Circumstances – Any act, event, omission or accident beyond Life Right’s reasonable control including but in no way limited to Act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, adverse weather, default of suppliers or subcontractors, strikes, lock-out’s, or other industrial disputes, failure of a utility service or transport network. The closure of borders, a national / global health issue, such as a pandemic, World Health Organisation (WHO), the Foreign & Commonwealth Office (FCO) or Government advice, for example that it is not safe to travel to our location during a time when a retreat is scheduled to take place.

Under special circumstances, Providing a minimum of 4 weeks notice is given by the client, Life Right will offer to move / re-schedule the clients reservation to an alternative date within the same financial year, if there is a difference in rate due to this change the client will be liable to pay the additional cost or be due a refund of the difference in cost, where an additional cost is due the client must make the additional payment 6 weeks prior to the start date of the new retreats scheduled start date. Under special circumstances Life Right will make no administration charges for moving the clients reservation. Under special circumstances where a client is offered the opportunity to & elects / requests to move their reservation to an alternative date, the reservation / booking deposit will then become non refundable. Maximum number of moves / changes possible, two. If a client cancels or requests to move a reservation within 7 days of a retreats scheduled start date during a period of special circumstances Life Right may make reasonable deductions for out of pocket expenses made prior to the date of notification by the client.

Discounts for coming with a friend/relative:

  • We offer a set discount to those who come with a friend/relative on the basis that they share the same room